Frequently Asked Questions
Everything you need to know about working with BitDrum — Ghana’s leading web, mobile and software development company.
🌐 Web Design & Development
What types of websites does BitDrum build?
We build a wide range of websites including corporate/business websites, e-commerce stores, real estate portals, restaurant websites, NGO and nonprofit sites, blogs, and landing pages. Whether you’re a startup or an established enterprise, we tailor every project to your brand and business goals.
How long does it take to build a website?
Project timelines vary depending on complexity. A basic business website typically takes 2–4 weeks, while e-commerce platforms and custom web applications can take 6–12 weeks or more. We provide a detailed timeline estimate after our initial discovery session with you.
Will my website work on mobile phones and tablets?
Absolutely. All websites we build are fully responsive and mobile-friendly. We test across multiple screen sizes and devices to ensure your visitors get a seamless experience whether they’re on a desktop, tablet, or smartphone.
Can BitDrum redesign my existing website?
Yes. We offer website redesign services to modernise outdated sites, improve performance, fix usability issues, or rebrand your online presence. We can work with your existing content or help you build fresh content from scratch.
What platforms do you build on?
We work with WordPress, Shopify, Laravel, Drupal, and custom-coded solutions depending on your needs. We recommend the best platform based on your business requirements, budget, and long-term scalability goals.
📱 Mobile App Development
Do you build apps for both Android and iOS?
Yes. We develop mobile applications for both Android and iOS platforms. We can build native apps for each platform or cross-platform apps that run on both, depending on your budget and requirements.
Is building a mobile app worth it for my business?
A mobile app can significantly improve customer engagement, loyalty, and revenue — especially if your customers interact with you frequently. We help you evaluate your specific goals and expected return on investment before you commit. If a mobile app is the right tool for your business, we’ll tell you; and if it isn’t, we’ll suggest a better alternative.
How much does it cost to build a mobile app?
App development costs depend on features, complexity, and target platforms. A simple app may start from a few thousand cedis, while feature-rich applications with payment integrations, dashboards, and real-time data can cost significantly more. Contact us for a free quote tailored to your needs.
💻 Custom Software Development
What types of custom software does BitDrum build?
We develop a wide range of custom software solutions including: web applications, mobile applications, desktop applications, enterprise resource planning (ERP) systems, point-of-sale (POS) systems, data dashboards, HR and payroll platforms, and real-time applications. Each solution is built to address your specific business challenges.
How do I find a good software development company?
Here are the key steps: clearly define your needs, decide between local and offshore options, ask for referrals, review portfolios of completed work, compare proposals, ask about the technologies and testing processes used, learn about the team’s experience, and ensure they have clear data security and confidentiality practices. BitDrum ticks every box — we’re happy to walk you through our process.
Do you sign NDAs and confidentiality agreements?
Yes. We take data and IP security seriously. We are happy to sign a Non-Disclosure Agreement (NDA) before any project discussions begin, ensuring your business ideas and sensitive information remain protected.
Can you integrate my software with third-party services?
Yes. We have experience integrating with payment gateways (MTN Mobile Money, Vodafone Cash, card payments), SMS platforms, CRM tools, accounting software, APIs, and cloud services like AWS, Microsoft Azure, and Google Cloud.
🛒 E-Commerce & Fintech
Can BitDrum set up an online store for my business?
Yes. We build fully functional e-commerce stores that allow you to sell products or services online, manage inventory, track orders, and accept payments. We work with platforms such as WooCommerce and Shopify, or build fully custom solutions.
What payment options can you integrate into my store?
We can integrate a wide range of payment options including Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), debit/credit card payments, bank transfers, and international payment gateways. Giving your customers multiple payment options increases your chances of completing a sale.
☁️ Hosting & Support
Does BitDrum offer web hosting?
Yes. We offer shared, dedicated, and cloud hosting services with uptime guarantees and dedicated support. We also manage and deploy on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform for projects that require scalable infrastructure.
Do you provide ongoing support and maintenance after launch?
Yes. We offer post-launch support and maintenance packages to keep your website or application running smoothly, secure, and up to date. This includes software updates, bug fixes, performance monitoring, and content updates as needed.
What happens if something breaks on my website?
For clients on our support plans, we respond promptly to fix any issues. You can reach us by phone at +233 54 979 3121 or by email at info@bitdrum.org during business hours (9:00 AM – 4:00 PM). Critical issues are prioritised and addressed as quickly as possible.
💼 Working With BitDrum
How do I get started with BitDrum?
Getting started is simple. Fill out our quick quote form on the website, call us at +233 54 979 3121, or email us at info@bitdrum.org. We’ll schedule a discovery session to understand your needs, then provide a detailed proposal and timeline at no cost.
Where is BitDrum located?
We are based in Tema, Ghana, and serve clients across Ghana and internationally. Our team is available for in-person meetings within the Greater Accra region and remote consultations for clients across Africa and beyond.
How experienced is the BitDrum team?
Our team has over 10 years of experience delivering web, mobile, and enterprise software solutions for entrepreneurs, SMEs, NGOs, and large businesses across multiple industries. You can explore our work in the Portfolio section of our website.
Do you work with startups or only established businesses?
We work with both. Whether you’re a first-time entrepreneur with a new idea or an established enterprise looking to upgrade your systems, BitDrum offers solutions scaled to your stage and budget. We believe every great business starts somewhere, and we’d love to be part of your journey.
Still have questions?
Our team is ready to help you. Reach out and we’ll get back to you promptly.